This Refund Policy explains how refund requests are reviewed, what conditions may apply, and how users can contact us if they need assistance after purchase.
At Tittanu, we value fairness, clear communication, and a professional approach to support. We understand that users may sometimes have questions or concerns after making a purchase-related decision, which is why this Refund Policy has been created to explain how refund requests are reviewed and handled. Our objective is not only to define refund conditions, but also to make sure users understand what information may be needed and how requests are assessed in a reasonable manner.
Because digital services involve activation, setup guidance, communication handling, and service access timing, each request may need to be reviewed individually rather than through an automatic blanket decision. We want users to feel that requests are taken seriously, while also preserving a fair and responsible process for both sides.
Refund requests may be considered where a genuine issue exists and where the request is made within a reasonable period after the original transaction. We encourage users to contact us as soon as possible if they believe a problem has occurred, rather than waiting until a significant amount of time has passed. Early communication makes it easier for our team to review the case accurately and provide a practical solution.
A refund request may be reviewed in situations where the service could not be accessed as intended, where a serious technical issue could not be reasonably resolved within an appropriate time, or where a confirmed problem prevented normal initial use. In some cases, we may first attempt troubleshooting, clarification, or support-based resolution before a final refund decision is made. This is because many user issues can often be solved quickly through direct assistance.
Refunds may not be granted in cases where service access has already been substantially used, where the issue is caused by unsupported devices, incorrect user-side setup, internet quality problems, delayed communication from the user, or a simple change of mind after successful delivery and use. Requests that fall outside a reasonable review period may also be less likely to qualify, especially where the service has already been activated and used without any reported issue at the time.
When a refund request is submitted, we may ask for relevant details including the order information, payment method used, timing of the issue, device information, and a brief explanation of what happened. This information helps us understand the situation clearly and reduces the risk of misunderstanding. Each case is reviewed with the intention of being fair, practical, and consistent with the nature of digital service delivery.
We aim to review refund-related messages as efficiently as possible, but response times may vary depending on support volume, the complexity of the case, and the clarity of the information provided. Some requests can be resolved quickly, while others may require a short review period if additional details are needed. We always encourage users to communicate clearly and provide complete information to speed up the process.
If a refund is approved, the processing method and timing may depend on the payment channel originally used. Different payment providers may have different timelines, verification steps, or limitations regarding reversals and transaction processing. We will communicate clearly if a request is approved and explain the next step based on the relevant payment route.
In many cases, the fastest and most effective solution is direct support rather than an immediate refund. For that reason, users are encouraged to contact us first if something seems unclear or if setup is not working as expected. Our team may be able to resolve the issue promptly, making the overall experience smoother and avoiding unnecessary delays or confusion.
This Refund Policy may be updated from time to time to reflect changes in operations, communication workflow, support structure, or payment handling procedures. The version displayed on this page will be considered the current version of the policy. Users are encouraged to review it periodically if they want to remain informed about how refund requests are handled.
If you believe you need assistance regarding a payment or would like to request a refund review, please contact us directly using our official communication channel and include as much relevant detail as possible. We are committed to reviewing concerns seriously and responding in a respectful, professional, and practical manner.